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Return Policies

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Online Return Policy

If you purchased an item online and are not satisfied with your purchase, you can return it within 14 days for a store credit, exchange, or refund, with the following conditions and exceptions: 

  • ltems must be in their original, unworn condition.

  • Resized items, custom projects, special orders, or items purchased at trunk shows are final sale and not returnable.

  • All international orders are final sale.

  • All shipping and handling fees are non-refundable.

  • Items that have been marked down are final sale.

  • Items that have been exchanged or items purchased with store credit are final sale.

  • Exchanges on orders may result in additional taxes and/or a balance due.

 

If you would like to request a return or exchange for an online purchase, please send an email to info@nickengel.com or call/text us at (415) 342-8543 within 14 days of receiving your order. We will guide you through the return process. If you have any questions or concerns, please feel free to contact us.

In-Store Return Policy

All purchases made at our brick-and-mortar shop can be returned for exchange or store credit only. We do not offer refunds for items purchased in store. The following conditions and exceptions apply:

  • All returns must be accompanied by a receipt within 14 days of the purchase.

  • Items must be in their original, unworn condition.

  • Resized items, custom projects, special orders, and items purchased at trunk shows are final sale and not returnable.

  • Items that have been marked down are final sale.

  • Items that have been exchanged or items purchased with store credit are final sale.

  • Exchanges on orders may result in additional taxes and/or a balance due.

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