While we do not accept refunds, we are happy to help coordinate exchanges of equal or greater value within two weeks of the date purchased. Item must be in original condition. Please note that the customer is responsible for shipping costs. Custom creations are not eligible for refund or exchange.
TERMS OF SERVICE
We ship throughout the U.S. Unless indicated as ready to ship, please allow two weeks lead time for made to order pieces. All packages are fully insured and shipped through UPS, FedEx, or USPS.
Exchanges can be made for store credit, but will only be accepted two weeks after receipt of item. All orders placed over the phone are subject to the same terms of service. Resized, augmented, or damaged jewelry cannot be exchanged or returned. Custom projects, special orders and international sales are all final sale. Exchanged items or items purchased with store credit are final sale.
We're located on the West Coast. Our hours of operation are 10am-5pm PST Monday through Friday.
We would love to work with you on a custom design! We are happy to work with provided stones and either incorporate them into existing designs or create an entirely one of a kind piece. We are also happy to assist with ethically sourcing post-consumer, antique, modern, or lab created diamonds and gemstones for your project.
We also offer Build Your Own wedding bands for couples interested in learning how to fabricate rings for each other. View the Build Your Own page for more information.
All of our jewelry is handmade by our team using recycled platinum, gold, sterling silver, and conflict-free diamonds and gemstones. We take pride in the construction and craftsmanship that goes into our products. If your piece breaks, we are happy to repair it for the cost of shipping it back to us. Please note that all resized or custom designed items are final sale and can not be exchanged or returned for a refund. The best way to clean your jewelry is with clear, unscented dish soap and a toothbrush.
We respect your privacy and do not sell, share, or trade any of your information that we receive through the site. Please feel free to call us if you would like to place your order over the phone.