Shop Policies | Nick Engel Co
info@nickengel.com | 833 Market St. #300 San Francisco, CA 94103 | 415.342.8543
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RETURN POLICY

While we do not accept refunds, we are happy to help coordinate exchanges of equal or greater value within two weeks of the date purchased. Items just be in original condition. Please note that customer is responsible for shipping costs. Custom creations are not eligible for refund or exchange. 

TERMS OF SERVICE

SHIPPING

We ship throughout the U.S. Unless indicated as ready to ship, please allow two weeks lead time for made to order pieces. All packages are fully insured and shipped through UPS, FedEx, or USPS.

RETURNS

Exchanges can be made for store credit, but will only be accepted two weeks after receipt of item. All orders placed over the phone are subject to the same terms of service. Resized, augmented, or damaged jewelry cannot be exchanged.

HOURS

We're located on the West Coast. Our hours of operation are 10am-5pm PST Monday through Friday.

CUSTOM WORK

We would love to work with you on a custom design! We are happy to work with provided stones and either incorporate them into existing designs or create an entirely one of a kind piece. We are also happy to assist with ethically sourcing post-consumer, antique, modern, or lab created diamonds and gemstones for your project. 

We also offer Build Your Own wedding bands for couples interested in learning how to fabricate rings for each other. Visit our "Build Your Own" page or contact us to learn more!

JEWELRY CARE

All of our jewelry is handmade by our team using recycled platinum, gold, sterling silver, and conflict-free diamonds and gemstones. We take pride in the construction and craftsmanship that goes into our products. If your piece breaks, we are happy to repair it for the cost of shipping it back to us. Please note that all resized or custom designed items are final sale and can not be exchanged or returned for a refund. The best way to clean your jewelry is with clear, unscented dish soap and a toothbrush. 

Click here to read more jewelry care tips.

PRIVACY POLICY

We respect your privacy and do not sell, share, or trade any of your information that we receive through the site. Please feel free to call us if you would like to place your order over the phone.